Refund policy

(last updated: July 18, 2026)

Returns, Exchanges, and Cancelations
We do not accept returns on any items or gift cards.

We cannot exchange items once ordered; you may, however, cancel your order within twelve (12) hours of its initial placement by contacting us at everjourneystudios@gmail.com. Once this period has elapsed, we are no longer able to cancel orders. We apologize for any inconvenience.

 

Refunds
Domestic, online orders only: If your order has not arrived after ten (10) days of receiving shipping and tracking information (and has not been marked as delivered in our system), please contact us at everjourneystudios@gmail.com if you would like to receive a refund minus the cost of shipping, for either the monetary amount or store credit. While many packages arrive (or should arrive) within this time, we understand that sometimes things happen, and packages are lost or damaged or delivered to the wrong address. If an item has been marked as delivered by our system but has not been received by you, we can offer replacements on any A-Grade items (see Replacements below). If you later receive your order after receiving a refund, please keep it! Please allow some time for your bank to process the refund.

*Please note: By receiving a refund, you are forfeiting the potential for a replacement.

 

Replacements
*A-Grades only: If your items are lost or damaged at any point, please contact us with proof of purchase and all relevant information (such as order number, receipt screenshot, image of damaged item if applicable), and we'll replace it once, free of charge.

*Please note: Item replacements are not available if the order in question was previously refunded (either for monetary amount or store credit). (Please see Refunds above)